Thank you for choosing Mom & Pop Bay Area for your event entertainment and media services. We are committed to providing professional service and clear communication regarding cancellations, payments, and refunds.

By booking our services, you agree to the following Refund & Cancellation Policy.

 

Deposits & Retainers

To reserve your event date, a non-refundable deposit/retainer may be required.

This deposit secures your event date and compensates for scheduling commitments, preparation time, and the possibility of declining other bookings for that date.

Unless otherwise stated in writing:

• Deposits and retainers are non-refundable.

• Your event date is not guaranteed until payment is received and confirmed.

 

Final Payments

Final payment deadlines will be outlined in your service agreement or invoice.

Failure to submit final payment by the agreed due date may result in cancellation of services without refund of prior payments.

 

Client Cancellations

More Than 30 Days Before Event

If a cancellation is made more than 30 days before the scheduled event:

• Any payments made beyond the non-refundable deposit may be refunded at our discretion, minus any incurred expenses or completed work.

Within 30 Days of Event

If cancellation occurs within 30 days of the event:

• Payments may be partially refundable depending on services already completed, preparation time, staffing commitments, and reserved equipment.

Within 7 Days of Event

Cancellations made within 7 days of the event are generally non-refundable.

 

Rescheduling

We understand plans can change.

Clients may request to reschedule their event subject to:

• Availability

• Approval by Mom & Pop Bay Area

• Possible rescheduling fees

Previously paid deposits may be transferable to a new date if rescheduling is approved.

 

No-Shows

If the client fails to appear, denies access to the venue, or cancels during the event, no refunds will be issued.

Service Interruptions

We are not responsible for delays or interruptions caused by:

• Weather

• Venue restrictions

• Power outages

• Emergencies

• Acts of God

• Third-party vendors

• Technical failures outside our control

In such situations, refunds or credits will be considered on a case-by-case basis.

Photographer/DJ Illness or Emergency

In the rare event that a team member becomes ill or experiences an emergency, we reserve the right to provide a qualified replacement or reschedule services where possible.

If services cannot be fulfilled, liability shall be limited to the return of payments received.

 

Digital Products & Delivered Media

Due to the nature of digital media services:

• Delivered photos, videos, edits, or digital products are non-refundable once provided to the client.

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Chargebacks

Clients agree to contact us directly to resolve any concerns before initiating payment disputes or chargebacks.

Fraudulent chargebacks for services rendered may be subject to legal action and collection efforts.

Contact Information

For questions regarding this Refund & Cancellation Policy, please contact:

Mom & Pop Bay Area
Website: momandpopbayarea.com
Email: info@momandpopbayarea.com 
Phone: 415 728 7245